Swale Seniors Forum (SSF)
c/o Swale CVS
Central House
Central Avenue
ME10 4NU



Concessionary Bus Pass


Nationwide Concessionary Bus Pass information



You can get an older person's bus pass if you are:

1) a Kent resident

2) a man or a woman who has reached the state pension age for women.


How does the bus pass scheme work?

Only YOU can use your pass. Without an English National Concessionary bus pass, you will need to pay the ordinary bus fare.


Monday to Friday: 9.30am - 11pm.
Weekends and bank holidays: All day.


* Local bus services in England – outside Kent, check the relevant council's website for when you can use it.

* Gravesend to Tilbury ferry

* Canterbury Park and Ride (you'll still have to pay for parking).

You can't use your pass outside of England or on scheduled coach services or trains.


Who can apply?

The pass is available to residents of Swale Borough Council who are:

     Aged 60 or over

     Partially sighted or without sight

     Suffering a disability that seriously impairs your ability to walk a distance of up to

     100 metres

     Has a learning disability since childhood that significantly affects intelligence and

     social functioning

     Without speech or hearing

     Without the use of both arms

     Would be refused a drivers licence due to medical fitness (but not due to misuse of


If you do not consider yourself to be in one of these categories you will not be eligible for a free bus pass.

If you are unable to travel alone, you may apply for a companion pass which requires written confirmation from your doctor. This concession is provided by Kent County Council but is not supported by all councils. Therefore, the pass may not allow the companion free travel for journeys commencing outside the Swale area. There is a £10 charge for this pass.


How to apply

Apply Online


Apply by phone

Call 03000 41 83 83, Monday to Friday, 9am to 5pm.

You'll give us your details over the phone but will need to send your supporting documents by post.


Apply by post

Download an older person's bus pass application form (PDF, 2.8 MB) or pick one up from any library or gateway.

Posting the supporting documents: send photocopies, not originals with a passport style photograph from the last year with your name and postcode on the back. A passport-style photo does not need to be taken in a photo booth and can be taken at home, as long as it complies with passport style photo regulations, which can be found in the 'Photograph size and format' section on the Concessioncard website.

Send to: ENCTS, Kent County Hall, Contact Point, Invicta House, Maidstone, Kent ME14 1XX or drop your completed application and supporting documents into your local library or gateway.

Kent County Council keeps supporting documents for a maximum of three months and then securely destroys them.  We do not return documents so please do not send originals.



What to do if your details change


Please fill in the bus pass change of address form if you have moved since you applied for your current pass or have received a letter asking you to confirm your address.

Or call us on 03000 41 83 83.

If you are moving to Kent you need to apply for a new pass.

We renew passes automatically if they have been used in the last year. If you don't tell us that you have moved you may not receive your new pass as we send it to the last address you've given us. You may then need to pay for the cost of replacing this pass.



Lost or stolen bus passes

Your replacement pass will have the same expiry date as the pass that was lost, stolen or damaged.

Replace online (lost or damaged passes only)

Order a replacement bus pass online

Replace by phone or in a library (lost, stolen or damaged passes)

Call 03000 41 83 83 or visit one of the libraries in the apply section.

Cost and paying

Lost or damaged: £10 for lost or damaged cards.
Stolen: free if you've got a valid crime reference number (not a police lost property reference). Otherwise £10

Pay by credit or debit card, cheque or cash.


  • Make payable to Kent County Council.
  • Mark your name, date of birth, contact details and postcode on the back.
  • Send to ENCTS, Kent County Council Contact Point, Invicta House, County Hall, Maidstone, Kent, ME14 1XX.

We'll process your order once payment has cleared. We can't give refunds once we've processed your payment, even if you find your lost pass.